FAQ

Why am I being charged sales tax in a county that I don't live in?

Due to sales tax Nexus law, we are required to collect and remit sales tax in over 30 states. Based on our "physical presence" in your state, this may require certain County tax added to your bill. For more information, please read here. 

Why is my tracking number not updating on the carrier website?

This may be because of one of three reasons:
1. Your package has not left the gallery yet.
2. Due to the volume of packages being picked up, carrier scans are not completed until the packages are processed through the main hub.
3. If you ordered a pin with the "Free Shipping" option, there is no tracking as these are sent via First-Class Mail. The item will arrive with your regularly scheduled mail delivery.  

My tracking number states that the package was delivered, but it is no where to be found, please help?

First, please check with a neighbor and see if someone else has accepted your package. In the case that the package is not found, we advise our customers to reach out and file a police report for a stolen package so that they can file a claim with the carrier. We are not responsible for stolen packages. 

Can multiple orders be combined to save on shipping costs?

We will gladly combine multiple orders placed during the sale of an item, but ultimately all combines are up to our discretion. We want to make sure that your prints arrive safely. Timed-editions cannot be combined with any outstanding or newly placed orders. Combined orders will have a $1 fee deducted due to merchant fees assessed by the payment provider. 

What is your return policy?

All sales are FINAL. Any damaged prints will be replaced at our discretion. All damage must be reported within 24hrs of receipt. For more info, please visit our terms page.